Where to File a Complaint

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Many Binance users face issues with their accounts, withdrawals and buying cryptos. Most of them filed support tickets and got no answers for a couple of days and even months. With this:

We recommend you contact the Department of Financial Protection and Innovation (DFPI), Division of Financial Institutions to file a complaint and report your concerns since they have jurisdiction over money transmitters. For your convenience, we have provided the contact information below:

Department of Financial Protection and Innovation Division of Financial Institutions

      

1 Sansome Street, Suite 600 San Francisco, CA 94104-4428

Mail a Complaint to:

Department of Financial Protection and Innovation Attn: Consumer Services

2101 Arena Boulevard Sacramento, CA 95834

Phone: (415) 263-8500 Toll-free: (866) 275-2677 Fax: (415) 288-8830

Financial Institutions Email: licensing@dfpi.ca.gov

General Email: Ask.DFPI@dfpi.ca.gov

File a Complaint: https://dfpi.ca.gov/file-a-complaint/

Online Complaint Form: https://docqnet.dfpi.ca.gov/complaint/

Website: https://dfpi.ca.gov/